Returns & Refund
Customers are strongly encouraged to check the details of their order such as the date & time of delivery, all contact information as well as the accuracy of the ordered items before sending in the much-appreciated payment.
B.L. Agro Industries Ltd is only responsible for executing orders based on the accuracy of details received, and for orders which were accepted and confirmed by both the customer and B.L.Agro.
Cancellation – COD orders cannot be cancelled. In the event of an order made with online payment, cancellation made within 24 hours of the order, a 100% forfeiture on the paid original amount is chargeable. No refunds will be made to the customer. For credit terms / e-invoice customers, 100% of the invoice value is chargeable.
If cancellation is made after order is dispatched, customers will be required to pay the FULL amount of the order and there shall be no refund of any payment received.
In the event that any delivery is unable to be fulfilled at the specified address given by the customer due to any reason (e.g. unable to contact customer or the assigned receiver, no show, no entry to premise etc), the assigned delivery personnel will wait for a maximum of ten minutes at the location and try to contact the customer before he/she understandably have to leave in order to fulfill other deliveries on time. Extra cost will be incurred and paid in cash directly to the delivery driver for the extra trip back. In all the said situations, all delivery orders have to abide to food safety standards and be disposed with understandably, no compensation or refund to the customer.
*Applicable to all orders paid using a credit card, credit terms, or e-invoices.