Help & Feedback

Main FAQ and Help

Is my order confirmed?

You will receive an email and an sms on order confirmation. Please contact our support ( or call 1800-121-158-158) if you are unsure.

When will you ship my order?

We normally ship all orders within 2 business days. The final delivery time will vary based on location. Transit and delivery time may vary depending on your location and the ordered items. You can check the estimated delivery time for your pin code on any product page.

How much do you charge for delivery?

Delivery Cost vary from location to location and the quantity and/or weight of your order.

How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.

If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Helpdesk immediately. Drop us an email at or give us a call on 1800-121-158-158 (10 AM – 6 PM, Monday to Saturday).

I have received a damaged product, what should I do?

You are requested not to accept any shipments with visible damage, as this will complicate the Replacement Claim Procedure. Still In the event that you receive a damaged product, please keep evidential data like UNPACKAGING VIDEOS with you to initiate a Claim regarding the same for Replacement of the damaged products or Refund Credit to your Nourish Wallet. Please reach out to us at with all evidential data & Order Details and we will resolve the issue to your satisfaction.

How do I cancel an order?

An order placed and confirmed cannot be cancelled. You are entitled to a 100% replacement of order in case You received something else than what you ordered or Your order reached you in a distorted manner.

What is your return policy?

Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.

When will I receive a replacement?

Any request for replacement will be accepted only after inspection of the Product. Once the replacement request is placed with the customer service, Our partner will arrange for a pickup of the Product from the address provided at the time of placing the order within 5 working days. Once the Product is received, it takes about 1 working day for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User in 5 working days.

Can I get my to-be-returned-product to get picked up from a different address from the existing delivery address?

Sure. But the pick up address needs to be in our list of viable pin-codes. You can check this in “My Orders” or “Track Order” section of our website.

Where can I make business enquiries?

You can call us at 1800-121-158-158 or write to us at

Where can I register my query?

That’s easy! Just write to us at or call us at 1800-121-158-158.

When can I expect a reply to my query?

We will get back to you within 24 hours of your query.

Other FAQ

What payment methods are accepted?

Payments on can be made using net banking, credit card, debit card, UPI and Wallets.

What is Pay on Delivery?

Pay on Delivery’ (POD) includes digital payment facilities via Nourish Store Pay link.

Payment deducted from my account but order was not placed. What should I do?

No worries. Our support squad is here for your assistance. Send an email to us at or call us at 1800-121-158-158.

Is EMI Available?

No. Currently, EMI option is not available.

How do I change my account settings?

You can update your name, email address, password, or other account information from your account panel. To change these settings:

  1. Login to your account
  2. Next to your account information, click Edit.
  3. Follow the on-screen instructions and select Save Changes.
  4. After you’ve completed all your updates, select Done.

How do I reset my password?

If you’ve forgotten your password, you can reset it by going through our password assistance process on our website. To reset your password:

  1. Click Login
  2. Click on Forgot Password and follow the instructions

How do I update my password?

You can update your password in Your Account. To update your password:

  1. In Your Account, select Login & security.
  2. Next to Password, select Edit.
  3. Follow the on-screen instructions and select Save changes.

Why Can't I Log into My Account?

If you’re having trouble logging in, you may be entering incorrect account information or you may need to reset your password. Here are some things to check:

  1. Email Address: Your email address must be in the format (or .net, .org, etc.). If you have more than one email address, make sure you’re using the correct email address and password combination.
  2. Mobile Phone Number: If you created your account with a mobile phone number, you’ll need to use your mobile phone number to log into your account. Make sure that you’re including your country code in your mobile phone number.
  3. Password: Check CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so “PASSWORD” and “Password” are recognised as two different passwords. If you’re sure you’re using the correct email address or mobile phone number, try to Reset Your Password.

How do I become a Nourish Store retailer?

To apply for becoming a Nourish Store Retailer, submit your application at can also call us at 1800-121-158-158.

How do I become a Nourish Store distributor?

To apply for becoming a Nourish Store Distributor, submit your application at You can also call us at 1800-121-158-158.

I want to collaborate as a business partner. What should I do?

To collaborate with us, submit your application at can also call us at 1800-121-158-158.


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